Frequently asked questions
Frequently asked questions - FAQ - the most frequently asked questions from our customers and our answers can be found here.
1. What materials do you process?
We work with 925 silver, fine gold and precious stones. In principle, we are happy to process other materials by arrangement, including all gold alloys, if you wish.
2. How can I order from you?
You can order on the Internet on our sites, by e-mail, by phone or at our exhibitions.
3. How can I determine my ring size?
It is best to have your ring size measured at a jeweler or jewelry store, or if possible, visit us at our exhibitions or workshop. For the workshop, please make an appointment with us, the exhibition dates can be found here in our store (see below).
Another option is to put a narrow band around your finger (ideally the width of the ring you want. Stronger paper works quite well) so that there is a comfortable feel. Now draw a mark on the tape at the beginning of the tape, which is below, then open again. The length from the beginning of the band to the mark is the searched inner circumference in millimeters. Here it is essential to note that the band must fit over the finger joint.
In addition, there is still the possibility of measuring a suitable ring. This procedure is not so accurate, but it also works. However, in this case, we would need an indication of the width of the ring rail in case it differs significantly from the width of the desired ring. Now measure the inner diameter, i.e. from the inner edge to the opposite inner edge (the longest measured length is then the inner diameter). We can convert this size in millimeters to the inner circumference. Specify when ordering or afterwards.
! Here in our store are always conversion tables on the ring product pages !
4. I don't like the size and would select another stone. Can this be changed?
Yes, of course, we are also happy to work according to your ideas. Contact us for this purpose.
5. Is the jewelry free from nickel?
Yes, we buy our material exclusively from German refineries to be sure to process nickel-free material.
6. My jewelry has become so dark. How do I get it light again?
As far as polished or matted surfaces are concerned, you can clean our jewelry with a soft brush and scouring milk dissolved in a bit of water.
If the coating is already more stubborn, you must first erase the coarse coating with a soft eraser and then use a soft brush.
For chains, the only thing that helps is silver dipping baths, or likewise soft brushes.
You can not clean highly polished jewelry with brushes or an eraser because you will dull it. Please clean highly polished jewelry with a silver polishing cloth.
If you can't get your jewelry clean or you find the tips too cumbersome, we will clean jewelry purchased from us. Either, if possible, directly at our exhibition stand (see exhibition dates) or if you send us your jewelry. We charge if we have to send you your cleaned jewelry a flat fee of 5,-€.
Of course, we provide this service only for our jewelry.
7. a piece of jewelry I bought from you broke. Can you repair this for me?
Of course, we repair our jewelry.
If we have made the jewelry faulty, we will repair it free of charge, otherwise as cheaply as possible.
Important: We repair only our own jewelry!